Sales Policy

Effective Date: January 7, 2025

At SunTopin, we are committed to providing our customers with high-quality artwork and a seamless shopping experience. By purchasing products from our website, suntopin.com, you agree to the terms and conditions outlined in this Sales Policy. Please read this policy carefully before placing an order.

1. Order Placement and Confirmation

  • Order Process: When you select a product and proceed to checkout, you are making an offer to purchase that item from SunTopin. Once your order is placed, you will receive an order confirmation email, acknowledging that we have received your order. Please note that this confirmation email does not mean that your order has been accepted.

  • Order Acceptance: SunTopin reserves the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or descriptions, or fraud prevention. A final confirmation email will be sent once your order has been processed and shipped, confirming the acceptance of your order.

2. Product Availability

  • Stock Availability: We strive to ensure that all products on our website are available for purchase. However, in some cases, an item may become out of stock after your order is placed. If this happens, we will notify you and provide options such as waiting for the restock, selecting an alternative product, or issuing a refund.

  • Backorders: In certain cases, a product may be available for backorder. If you order a backordered item, we will inform you of the estimated delivery time. You may choose to wait for the product or cancel your order for a full refund if you prefer.

3. Pricing and Payment

  • Pricing: All prices listed on the SunTopin website are in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without notice. We strive to ensure that all prices are accurate; however, in the event of an error, we reserve the right to correct pricing mistakes and notify customers before processing the order.

  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address and local tax laws. The appropriate sales tax will be calculated during the checkout process.

  • Payment Methods: We accept payment through major credit cards, debit cards, PayPal, and other payment methods as available at checkout. All payments are securely processed through trusted third-party payment processors. Your payment will not be processed until your order has been confirmed and shipped.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping methods to ensure you receive your products in a timely manner. Delivery times vary depending on the shipping method selected, as well as the destination. Shipping costs will be calculated at checkout based on the items in your order and the delivery address.

  • Shipping Delays: While we strive to ship all orders on time, external factors like weather, third-party carrier issues, and customs delays may affect delivery times. We are not responsible for delays caused by these factors.

  • International Orders: We offer international shipping to select countries. International orders may incur additional customs duties, taxes, and fees, which are the responsibility of the customer. Delivery times and costs for international orders may vary.

5. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Refund and Returns Policy for complete details on how to return items, exchange products, or request a refund.

  • Return Timeframe: You can return most products within 30 days from the date of delivery.
  • Non-Returnable Items: Custom or personalized products, as well as downloadable or digital content, are not eligible for returns unless they arrive damaged or defective.

6. Order Cancellations

  • Cancellation Requests: Once an order is placed, we begin processing it immediately to ensure quick shipping. If you wish to cancel an order, please contact our customer service team as soon as possible at info@suntopin.com or call (660) 679-4258. If your order has already been processed or shipped, it cannot be canceled.

  • Custom Orders: Custom or personalized orders cannot be canceled once they have been confirmed and processed.

7. Sales and Promotions

  • Promotions: From time to time, we may offer promotional discounts, sales, or special offers. Promotions cannot be combined unless specified, and are subject to availability. Promotions apply only to the items specifically listed and during the timeframe specified.

  • Discount Codes: If you have a discount code, you must enter it at checkout. SunTopin cannot apply discounts to orders placed before or after the promotion period, and we cannot retroactively apply codes.

8. Product Descriptions and Images

We make every effort to provide accurate descriptions, images, and specifications of the products listed on SunTopin. However, we cannot guarantee that all product images and descriptions are completely accurate or reflect the exact colors or details of the products you receive. Variations may occur due to differences in display screens, lighting, and other factors.

9. Customer Support

If you have any questions or concerns regarding your order, our products, or our sales policies, our customer service team is here to assist you.

10. Changes to the Sales Policy

SunTopin reserves the right to update or modify this Sales Policy at any time. When changes are made, we will update the “Effective Date” at the top of this page. We recommend reviewing this page periodically to stay informed about any updates.

11. Governing Law and Dispute Resolution

These Sales Terms and Conditions are governed by the laws of the state of Missouri, United States. Any disputes arising out of or related to these terms shall be resolved in the state or federal courts located in Butler, Missouri.

Thank you for shopping with SunTopin! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.