Payment Policy

Effective Date: January 7, 2025

At SunTopin, we strive to offer a convenient and secure payment process for all our customers. By using our website suntopin.com to make a purchase, you agree to comply with the terms and conditions outlined in this payment policy.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on our website:

  • Credit Cards: We accept major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Debit Cards: Debit cards are accepted as long as they are associated with a major credit card network (Visa, MasterCard, etc.).
  • PayPal: You can also pay securely through PayPal. Simply select the PayPal option during checkout and follow the instructions.
  • Other Payment Methods: We may also accept other payment methods, such as Apple Pay or Google Pay, depending on the options available at checkout.

All payments are processed securely through third-party payment gateways, and we do not store your payment information.

2. Payment Processing

  • Order Authorization: When you place an order, we will authorize your payment method to ensure funds are available for the transaction. However, your payment will not be charged until the order has been processed and shipped.
  • Payment Confirmation: You will receive an order confirmation email once your payment has been successfully processed. This email serves as a receipt for your order.
  • Delayed or Failed Payments: If your payment is declined or we are unable to process your payment for any reason, we will notify you immediately and provide instructions on how to resolve the issue.

3. Currency

All prices on SunTopin are listed in U.S. Dollars (USD) unless otherwise specified. If you are shopping from outside the United States, please be aware that currency exchange rates may vary, and additional foreign transaction fees may apply through your bank or payment provider.

4. Taxes and Duties

  • Sales Tax: Applicable sales tax will be calculated at checkout based on the shipping address provided and the local tax laws of the region.
  • Customs Duties and Import Taxes (International Orders): For international orders, you are responsible for any customs duties, import taxes, or fees levied by your country. These charges are not included in the price of the products and will be collected by the carrier upon delivery.

5. Payment Security

Your security is our priority. SunTopin uses industry-standard encryption technologies (SSL encryption) to protect your payment information during transactions. We work with secure and trusted third-party payment processors to ensure the safety and privacy of your personal and payment data.

We do not store your credit card information or any sensitive payment details on our website. Your payment data is handled directly by our payment processors, and we ensure they adhere to strict security protocols to protect your financial information.

6. Payment Issues

If you experience any issues with your payment, such as discrepancies with your order amount, payment declines, or other payment-related concerns, please reach out to us immediately at info@suntopin.com or call (660) 679-4258. We will do our best to resolve any issues as quickly as possible.

7. Payment Confirmation and Billing

  • Billing Information: Please ensure that the billing information provided during checkout is accurate and matches the information on file with your payment provider. Incorrect billing details may result in payment failure or delays in processing your order.
  • Receipts and Invoices: After completing your purchase, you will receive an email confirmation that includes the details of your order, including the amount paid and any applicable taxes. You may also download or print a copy of the invoice for your records.

8. Subscription Services (if applicable)

If you sign up for any subscription-based services or products on SunTopin, such as a subscription to receive regular shipments of artwork or products, the following terms will apply:

  • Billing Cycle: You will be billed at the beginning of each billing cycle. The frequency of billing will depend on the subscription plan you select (monthly, quarterly, etc.).
  • Subscription Cancellation: You may cancel your subscription at any time through your account settings or by contacting customer service. Your cancellation will take effect at the end of the current billing cycle, and no further charges will be made after cancellation.

9. Disputes and Chargebacks

If you believe that a payment was processed incorrectly or if you dispute a charge, please contact our customer service team directly at info@suntopin.com before initiating a chargeback with your payment provider. We are committed to resolving any payment issues amicably and will work with you to correct any billing errors.

10. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time to reflect changes in our business practices, legal obligations, or payment processing services. When changes are made, we will update the “Effective Date” at the top of this page. Please review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions or concerns about our payment policies or need assistance with a payment issue, please contact us:

Thank you for choosing SunTopin! We are committed to providing a secure and convenient shopping experience for our customers.